Refund Policy

Returns

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be:

- In the same condition that you received it

- Unworn or unused

- With tags

- In its original packaging

- You will also need the receipt or proof of purchase.

How to Start a Return

To start a return, please contact us at:

Email: hopelandstore7@gmail.com

Returns must be sent to the following address:

Hopeland

446 N Cedar St Apt 1

Galesburg, IL 61401

United States

If your return is accepted, we will send you:

- A return shipping label

- Instructions on how and where to send your package

Items sent back without first requesting a return will not be accepted.

If your country of residence is outside the United States, please note that shipping times may be longer than expected.

For any return-related questions, contact us at hopelandstore7@gmail.com

Damages and Issues

Please inspect your order upon receipt and contact us immediately if:

- The item is defective

- The item is damaged

- You received the wrong item

We will evaluate the issue and make it right.

Non-Returnable Items

Certain items cannot be returned, including:

- Perishable goods (food, flowers, plants)

- Custom or personalized products

- Personal care items (beauty products)

- Hazardous materials, flammable liquids, or gases

We do not accept returns on:

- Sale items

- Gift cards

If you have questions about a specific item, please contact us before purchasing.

Exchanges

The fastest way to get the item you want is to:

1- Return the item you have

2- Once the return is accepted, place a new order separately

European Union – 3 Day Cooling-Off Period

If your order is shipped to the European Union, you have the right to cancel or return your order within 3 days, for any reason and without justification.

To qualify:

- Item must be unused and unworn

- Must have tags

- Must be in original packaging

- Proof of purchase is required

Refunds

Once we receive and inspect your return, we will notify you if your refund is approved or rejected.

If approved:

- Refunds will be issued to your original payment method

- Processing time: up to 10 business days

Please note that your bank or credit card company may take additional time to post the refund.

If more than 15 business days have passed since your return was approved, please contact us at hopelandstore7@gmail.com